Leaving a PLM with the record intact
PLM data export at exit: what Arena, Propel, Aras and others promise
Updated
Before a hardware record can be licensed it has to come out of the tools it lives in, with its revisions and attachments. The vendors' own terms set how long you have to ask.
Ask about my hardware record Most of the vendors we read leave the data with you, but the contract with each customer decides the rest. Tell us what the vault holds and we will reply about your own designs.
Thirty days after the contract ends
Arena's master services agreement gives a one-time opportunity to access exported customer data if the written request arrives no later than thirty days after termination or expiration, at its then-current professional services fees.
Source: Arena, Master Services Agreement
Propel will make a file of customer data available for download in comma separated value format on a request made within thirty days of termination, and CoLab will deliver a copy at no cost to the customer on the same timetable.
Source: PLM, test-data and fab terms on a hardware company's data
Asking before the end
Aras works the other way round: the request has to be made in writing at least sixty days before the agreement expires or terminates, and the extract then includes meta data and file data in a standard format at no additional cost.
Source: Aras Innovator SaaS Subscription Terms and Conditions
A tool that promises nothing
Valispace's terms put backing up the data before termination on the customer and say it does not guarantee access afterwards. OpenBOM, by contrast, lets a user export catalogs, BOMs and orders at any time, including a ZIP with attachments.
Source: Valispace, Terms of Use